Verification time depends on the documents submitted and whether the business details can be independently confirmed. You will receive an update when the review is complete.
Never send passwords, card PINs or unredacted customer identity documents to support.
CHECKDISPATCH SUPPORT
How can we help?
Get help with agent profiles, reviews, claims, disputes, verification or a technical problem.
CONTACT SUPPORT
Tell us what happened.
Choose the closest topic and include enough factual detail for the support team to investigate. Reference profile URLs, review dates or submission details where relevant.
1
Submit your requestGive us the affected profile or review and a clear description.
2
Support checks the recordWe review the directory history and any relevant moderation records.
3
We contact youUpdates are sent to the email address entered in the form.
Fraud or immediate safety concern?Select “Fraud or safety report,” mark the request urgent and avoid confronting the person involved.
FREQUENTLY ASKED QUESTIONS
Quick answers
Common guidance for merchants and delivery businesses using CheckDispatch.
Browse the agents directoryNeed to submit evidence?
Use the dedicated review, claim or dispute workflow so documents are uploaded privately and attached to the correct moderation process.